Frequently Asked Questions

• Q: What is the minimum order quantity (MOQ)? Can you accept small quantity customisation?

  A:

  We support flexible customisation, the MOQ for standard products is **200m**, but we can undertake small orders (e.g. sample customisation, special process validation) according to customer requirements.Step-up price discount is available for large quantity orders.

• Q: How long is the production lead time for customised products? How are expedited orders handled?

  A:

  Regular order delivery cycle is **7-15 working days** (depending on the complexity).Rush orders can be shortened to **3-5 working days**, with advance confirmation of technical parameters and payment of rush fee (about 10% of total order price).Support real-time tracking of production progress through digital platform.

• Q: How do we ensure that the quality of our products meets our technical standards?

  A:

  We provide double guarantee:

  1. Certification system: We have passed the ISO9001 quality management system certification, which is in line with international and industry standards such as ASTM/EN/GB.

  2. Transparent Traceability: provide raw material warranty and production batch report, support third party re-inspection.

• Q: What key parameters can be customised? Are there any special restrictions?

  A:

  We support full range of customisation, including:

  - Size: mesh height/width ±1mm accuracy, support shaped cutting (such as arc, polygon).

  - Materials: stainless steel (corrosion resistant), high carbon steel wire (high hardness), etc. Special alloys need to confirm the feasibility of the process in advance.

  - Surface treatment: optional zinc plating (anti-corrosion), spraying (colour customization), dipping (UV resistance) and other combinations of processes.