Frequently Asked Questions

• Q: How to arrange international shipping? How are shipping costs and time limits calculated?

  A:

  We offer the following shipping options:

  - Sea freight: for bulk cargo (20GP/40HQ container), freight cost by volume, about 25-35 days to European and American ports.

  - Airfreight/Express: Support DHL/UPS door-to-door service, 3-7 days available, suitable for samples or urgent replenishment.

  - Transparent cost: We provide various quotation methods such as EXW/FOB/CIF, including export customs clearance and insurance services.

• Q: What is the durability of the surface treatment process? Which one should be chosen, for example, in coastal high salt environments?

  A:

  Recommended option:

  - High corrosive environments (e.g. coastal): Hot dip galvanising (zinc layer ≥270g/m²) + PVC dip moulding (plastic layer ≥0.8mm), life expectancy up to 15 years.

  - High UV areas: sprayed with UV resistant plastic powder (e.g. RAL colour card customised), fading rate less than 5%/10 years.

  - Extreme climate: available in stainless steel 316L + electrolytic polishing treatment.

• Q: How to solve quality problems?Is there any after-sales service?

  A:

  We promise:

  - Warranty period: 3 years for galvanised/sprayed products, 5 years for dipped products (non-man-made damage).

  - Rapid Response: provide technical solutions within 48 hours, support return or compensation for production.

  - Lifetime maintenance: free installation guidance and long-term supply of supporting accessories (such as anti-theft bolts, connectors).